Frequently Asked Questions

Our most frequently asked questions are explained below. If you require further support, please email sales@skyloscollective.co.uk

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What does the name Skylos Collective mean?

Skylos means dog / hound in Greek and we absolutely love what a
‘collective’ embodies – togetherness, unity, collaboration.

What is Apple Leather?

Apple Leather is made in Italy and is 26% apple, another 16% is
organic cotton and the remainder is 20% polyester and and 38% polyurethane. All
products are PVC free and comply with REACH regulations. The Apple Leather is
sourced from Italy and the apple used in the material is waste products from
the juice and compote industry. We also love it as the apple used is diverted
from waste.

Where are your products made?

All our products are manufactured in the UK by skilled crafts
people at our artisan production house. We are so proud to be working with a
luxury British leather goods manufacturer as it means we are active in the
preservation of dextrous craft skills in the UK.

What does the QR code show?

Every Skylos Collective product has a QR code on the tag. On this,
you can learn more about how the product was made by seeing its value chain.
You can also see where our donations (2% of our profits go to the Animal
Welfare Society of South Africa) and how the money is being used. It also shows
how our work connects to the United Nations Sustainable Development Goals.

What size does my dog need?

Check our size guide here. Our collars are currently
available in small, medium and large. We are working on soon being able to
offer a larger size range, if this is of interest to you – let us know so we
can keep you updated when they are available.

How do I clean your products?

The best way to clean Skylos products is to wipe clean with a damp
cloth and then dry it off.

Are you products always the exact same colour?

As we use materials which include a percentage of natural waste,
there can be small differences in colour and tone. These are small but we don’t
mind at all as it makes our Skylos Collective special and unique.

Can my dog wear Skylos Collective products in the sea?

We don't recommend our products to be submerged in water and so
no, it is best to not wear it in the sea.

Do you accept returns?

Yes, we offer 30 day free returns with a no quibble guarantee. Please email sales@skyloscollective.co.uk

What eco credentials do your products have?

One of the reasons we are launching our first collection with
Apple Leather is the incredible sustainability certifications the material has.
It is Peta Approved Vegan, USDA BioPreferred, OEKO-Tex Standard 100, Global
Recycled Standard and ISO, among others.